Support automation

Tickets move between human and bot handling as automation rolls out.

Chart type: Unit unit
Tier: Free Core
Collection: Unit & pictogram
Render: Live, site theme

LIVE/unit/support-automation25 of 33 in Unit

Configuration

const options = {
  chart: {
    height: 400,
    fontFamily: "Inter, Geist, \"IBM Plex Sans\", system-ui, sans-serif",
    type: "unit",
    toolbar: {
      show: false
    }
  },
  series: [180, 20],
  labels: ["Agent handled", "Bot resolved"],
  colors: ["#64748b", "#2563eb"],
  plotOptions: {
    unit: {
      transition: "flow",
      clusterLabels: {
        show: true
      }
    }
  },
  title: {
    text: "Support tickets per day"
  },
  theme: {
    mode: "light",
    preset: "coastal"
  }
}

const chart = new WestCoastCharts(document.querySelector('#chart'), options)
chart.render()

01 · Speccomplete, runnable

import WestCoastCharts from 'west-coast-charts'
import types from 'west-coast-charts/types'

WestCoastCharts.use(types)

const options = {
  chart: {
    height: 400,
    fontFamily: "Inter, Geist, \"IBM Plex Sans\", system-ui, sans-serif",
    type: "unit",
    toolbar: {
      show: false
    }
  },
  series: [180, 20],
  labels: ["Agent handled", "Bot resolved"],
  colors: ["#64748b", "#2563eb"],
  plotOptions: {
    unit: {
      transition: "flow",
      clusterLabels: {
        show: true
      }
    }
  },
  title: {
    text: "Support tickets per day"
  },
  theme: {
    mode: "light",
    preset: "coastal"
  }
}

const chart = new WestCoastCharts(document.querySelector('#chart'), options)
await chart.render()

02 · Rendered state

Waiting for the chart.

Open Data & agent view to read this chart through chart.describe().

Read from the running library through its optional agent/describe module. Text, table and JSON share the same snapshot. Demo data only.

03 · CLIPublic tools

$ wcc chart export unit-support-automation.json --out unit-support-automation.svg --with-table

Public agent tools 0.2.3, tested with Library 1.1.5; available from the versioned GitHub release and npm. Save a JSON spec first and check the loaded runtime and supported modules before rendering. Command reference

04 · Markdown/gallery/unit/support-automation/index.md

Loading /gallery/unit/support-automation/index.md …